How are my audio rental books sent to me?
We use USPS First Class Mail for all our deliveries under 11 ounces. For all selections over 11 ounces, we use USPS Media Mail. You should allow up to 5-7 days to receive your selections. We process all orders within 24 hours of receipt. We try to ship to you the audiobooks listed highest on your wishlist; however when availability is limited, we may ship you audiobooks lower on your wishlist.

What is an MP3 CD?
An MP3 CD is a CD that contains MP3 files. An MP3 is a digital format that allows longer titles to fit onto fewer CDs, in most cases only one or two.

How many audiobooks may I have out at any one time?
You can have 25 selections on your wish list at any one time.  You can have three complete audio books in your possession at any one time with our Silver Plan.  The number of books in your possession vary with your chosen plan with up to 5 books at any one time in rotation.

Why am I not receiving enough books?
Your usage may exceed your plan. A plan that allows more books in rotation may better suit your needs.

Alternatively, maintaining a healthy wishlist of at least 15 titles will help ensure that we always have a selection to send you.

What happens when a book is lost in transit? Am I liable for the replacement cost?
No, you are not liable for any costs. This is the case whether the book is lost on its way to you from our warehouse or if you are returning an audio book to us. We do, however, track the damages and, in cases of constant damage, we reserve the right to revoke membership.

What forms of payment do you accept?
Payment has to be made online using a credit card at the time you sign up for the program. We accept most major credit cards, e.g. Visa, Mastercard, Discover and American Express.

I signed up for a free trial. Why is there a charge to my credit card?
There is no charge. What you are seeing is a temporary authorization, simply verifying the validity of the card. No actual transfer of funds is taking place, the charge you see is pending, and will disappear in a few days (exact time varies depending on your bank.)

How does my account renew?
Your audiotogo.com membership will be automatically renewed at the end of your membership period, and for your convenience we will charge the appropriate fee to the credit card associated with your account.

How can I update my personal information?
You can update your personal information at anytime by clicking on the “Member Login” link, located at the top of every page of the website, and making any necessary changes.

Is the information you hold about me secure?
When you access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. In addition, all your personal information is stored on a secure server and is only used to process your orders.

Will I receive unsolicited email?
We will send you newsletters and from time to time update you via email of special opportunities. However, your personal information will not be released to anyone other than necessary to fulfill your order. We do not rent or sell your name, address, credit card information or personal information to any third party without your permission.

How do I cancel my membership?
You may cancel your subscription to Audiotogo at anytime. To cancel, click the "Member Login" link and follow the instructions under the heading "Cancel Your Rental Membership." We do not provide refunds or credits for any partial monthly subscription periods. Upon cancellation, you will be given seven (7) days to return any outstanding book rentals. Failure to return such audio book rentals will result in your credit card being billed for such items.

Can I put my membership on hold?
We do not generally allow you to put your membership on hold. However, under special circumstances, we will consider making an exception. If you believe you have a legitimate reason, then you should submit your request by email to . We undertake to consider each case on its merit.

What happens if an audio book tape/CD is damaged?
We check all tapes and CDs before we send them to you, but very occasionally you might receive a defective one. If this is the case, please advise us immediately by email at . Return the damaged title to us and we will send you a replacement selection from your wishlist as soon as possible.

Can I request a title?
Of course! While we believe our database is very extensive and contains most available audiobooks, there may be an audiobook you want but cannot find in our database. In this unlikely event, please contact us by email at and we will make every effort to locate a copy for you.